On November 3 «Delivery» Company opened the first logistic Customer Service Center.

At the beginning of the solemn ceremony a red ribbon was snipped by «Delivery» Chief executive officer Lakatosh E.S. and Chairman of Board of «Ukraine automobile corporation» Kozis A.N.

Universal efficient communication experience with customers got into Ukrainian market.

«Delivery» became the first company that have created customized platform for arrangement business meetings between company, government and public (clients).

One of the main reasons to open Customer Service Center was understanding of the fact that company’s dynamic development implies face-to-face contact with our clients.

At Customer Service Center, clients will be able to meet TOP-managers, chiefs of departments, customer service managers, chiefs of warehouses, chief of representative offices and Chief executive officer. In addition, clients have an opportunity to test all program goods such as device application «Delivery-Auto» and «Delivery module for 1C» on interactive demo-stand.

Every month conferences, forums, professional master classes with leaders of enterprises, company partners and international experts will take place at Customer Service Center.

There will be special focus on development of logistic branch in Ukraine and organization of common standard in cargo transportation sphere.

Customer Service Center is situated in the center of Kiev: Bolshaya Vasilkovskaya str, 15/2, telephone number: (044) 238-83-54.

We are glad to see you at «Delivery» Customer Service Center.

Dear clients!

Let us drive your attention to the working schedule of the representative offices on November 4, 2015:

Kharkiv city (representative office №2) - due to technical  reasons  until 4 p.m. there will no be electicity at the representative office.

We apologize for the temporary inconveniences. 

Dear clients!

Let us drive your attention to the working schedule of the representative offices on November 3, 2015:

Mariupol city (representative office №1) - due to technical  reasons  there is no electicity at the representative office.

We apologize for the temporary inconveniences. 

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Dear clients!

Delivery logistic company is happy to present external 1С: Enterprise delivery extension for API data exchange.

Module has been produced jointly with official 1С: Enterprise goods partner «BGS Solutions» in Ukraine. 

The main module advantages:

1.   Convenient receipt execution in 1С: Enterprise.  In virtue of prepared documents, there is a possibility to create a receipt by use of information, which has been saved in the system.

2.   Immediate pick up cargo execution. When the receipt has been executed, Delivery employee receives information, after that there is a quick possibility to check and confirm information and to send pick up transport.

3.   Possibility to make cargos calculations independently. Previous cargo calculations show all receipt discounts.

4.   Smart organization. «Consumer’s order» and «Realization of goods and services» sections show all receipts relating to document or way-bill numbers.

5.   Simple installation and removal of the prohibition of delivery. There is a possibility to choose necessary receipt at executed register and to put/take off the prohibition of delivery.

6.   Security.  Upload submission security by use of open and closed API keys.

7.   Free of charge usage. 

We have produced a program, which could completely satisfy consumer’s needs in logistic.

Enjoy advantages of Delivery module for 1C!

Dear clients,

From Octoder 30, the representative office of logistic company “Delivery” in Balta city is situated at the new address:

50 rokiv Zhovtnya street, 11, Balta city, tel.: (067) 557-60-36

Working hours:
Mon. – Fri: from 9.00 am to 6.00 pm
Sat: from 9.00 am to 3.00 pm.
Sun: Day-off

Logistic company «Delivery» has taken part in main event of autumn – «Сonductors of developments» Forum.

The main idea was transformation of government, business and society. Essential part of transformational processes are dynamic people, who are able to change business and society.  The new question has appeared: who are these leaders and what rules they confess?

«Conductors of developments» Forum gives opportunity to take answer of this question to more than 200 Financial Executive Officers, Chief executive officers and business owners.

Among speakers were representatives of Ministry of Infrastructure, «NaftoGaz of Ukraine» and other main figures in development of government economy.

Delivery Company is dynamic participant, who builds dialog between business and government.

The main aim of Forum is to receive honest answers without formality.

«Conductors of developments» Forum has taken place on October 29 in Kiev, Naberezhno-Kreshatitska str., 1.

Delivery logistic company was a cargos partner at annual «DistributionMaster-2015» Forum: «New development directions of business distribution».

The annual exclusive meeting for professionals for all «Distribution», «Production» and «Retail» branches has gathered more than 150 top managers from Ukrainian companies.

Participants have shared their experience of efficient decisions how to increase marginality, to improve «Service packet», to form-up partner relationships, to conquest and maintain attitude at the market.

Delivery Company has been represented by the chief of sales department (Kiev and Kiev region) – Anton Bondarev.

«DistributionMaster-2015» took place on October 29 in Kiev, Brovarsky Avenue, 15.

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 28, 2015:

Zvenyhorodka city - due to technical  reasons the landline telephone (04740) 2-50-67 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 623-10-77.

We apologize for the temporary inconveniences. 

Dear clients and partners! Sincerely greetings with automobilist and road worker day in Ukraine!

Your profession is everyday hard work, which needs emotional and physical return, professional skills and talent, at the same time your work is full of romantic and traditions.

Help, honour, solidarity are concept of sincere and honest between automobilists.

We want to thank you for overcome distance opportunity and for receiving dispatches from family possibility.

We wish you happiness and harmony at your houses. Please, drive masterfully and carefully. We wish all your roads would be straight!

The main transport and warehouse logistics event of autumn will gather all branches leaders. Heads of logistics departments and chain delivery managing of FMCG sphere, Retail, Industry, and Production will discuss current questions about cooperation with national logistics experts. Forum auditory will exceed 150 thousand people.

Contract Logistics Forum 2015 will give practical recommendations and ultimate solutions how to decrease logistics, transport expenses and will offer the main development trends.

The 3-d annual Contract Logistics Forum 2015 will take place on November 21 in Gospitalnaya str, 4 (Rus Hotel).

For the first time Defender of the Fatherland day in Ukraine takes place on October 14 2015 under the slogan «Unbowed power».

On this holiday, we want to reverence all men who have taken a stand for independence of Ukrainian people and Ukraine sovereignty. All this men are the embodiment of courage, power and heroism in difficult time in Ukraine.

We wish your power would be founded on love. We wish your wives, parents; children will always wait for you at home!

Come back alive!

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 14, 2015:

Kolomyia city - due to technical reason there is no electricity at representative office.

Melitopol city - due to technical reason the landline telephone (0619) 44-86-10 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 620-81-61.

We apologize for the temporary inconveniences. 

On Friday (October 9), tax administration tried to stop company bank accounts work.  Bank representatives refer to Kiev Solomenskiy court decision in spoken conversation. Meanwhile, none of bank does not agree to give documental confirmation.

October 12, employees one of the biggest logistic operator of cargos delivery at В2В market rode out to protect their liberties of work continuation. There were more than 100 employees near Mayor's Office and tax administration, who appealed about conflict resolution to local government.

«Our company is conscientious taxpayer and important economic branch in Ukraine. However, nobody will force us to keep the silence about administrative official outside pressure – it is expressed by administrative and financial pressure. To get defense and justice we came to tax administration», - Olga Kozhuhina, Head of Communications said.

Two hours protest results were conversations between Delivery Company and tax administration official representative, who told he would help at conflict resolution.

«These conversations are sample of constructive dialog between business and government» - Olga Kozhuhina, Head of Communications resumed.

What was the reason and the subject of court decision?  - It is still unknown fact.

The constructive dialog is continuing.

Delivery Company works in the ordinary course.

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 13, 2015:

Kupiansk city - due to technical reason there is no electricity at representative office.

Melitopol city - due to technical reason the landline telephone (0619) 44-86-10 temporarily is not working at the representative office.

Should you have any questions, please refer by the telephone: (067) 620-81-61.

Novomoskovsk city - due to technical reason till 2:00 p.m. there will no be electricity at representative office.

Chernivtsi city (representative office №2) - due to technical reason there is no electricity at representative office.

We apologize for the temporary inconveniences. 

Logistic Delivery Company resumed September 2015 clients’ service quality monitoring.

According to research, there are 77 % consumers, who are completely satisfied with company service. Net Promoter Score (NPS) has equaled 51 %.

Analyze material had been prepared for 2 weeks by use of phone survey among real company clients. 1000 respondents were chosen in a random way in every tariff plan.

According to research results, respondents with «Standard» tariff plan expressed the highest satisfaction level of service, - 8, 42 points from 10. This factor shows that Delivery company service level corresponds to clients’ needs and expectations, who transport up to 500 kg of cargo.

Respondents with «Business» tariff plan confirmed intention to use Delivery service repeatedly regardless of low satisfy level of service – 7,85 points. It implies that clients are completely satisfied with clarity of tariff plans despite existing dissatisfying factors. Abovementioned saving factor is the main key that clients have, when they are looking for Transport Company and whose carriages are from 500 kg up to 5000 kg.

The main company’s client groups such as «Development» and «Maximum» researching results are almost identical. Clients, who transport from 5 000 kg per month, are related to medium and big business. Address expectation to Delivery service is 9,14 points. High index confirms definitive clients’ conditions to cooperate with Delivery Company and it shows valid business positioning of company such as logistic expert at В2В market.

«Index 51% is not only the number or satisfaction index. For our company NPS is conducting of business philosophy and it is company’s obligation system towards our clients.» – Elena Lakatosh, Chief executive officer, said. «The most valuable thing we have gained from this research is honest answers and recommendations on improvement service quality. We aspire to provide not just satisfactory but rather the best logistic service, having a constant dialog with our clients. »

Delivery Company appraises NPS according to international methodic. For instance, cargos transport company’s leaders satisfaction indexes are presented below:

1. UPS – 74%

2. FedEx – 73%

3. U.S. Postal Service – 73%

4. DHL – 63%

NPS аnd СSI research is intended to be permanently conducted. Delivery Company will regularly inform its clients about results and decisions, which are undertaken to improve service quality.

Dear clients!

Let us drive your attention to the working schedule of the representative offices on October 9, 2015: 

Lysychansk city, Rubizhne city, Sievierodonetsk city, Starobilsk city - due to technical reason there is no electricity at representative offices.

We apologize for the temporary inconveniences. 

Dear clients!

We would ask you to take notice that on October 8, 2015 from 9:00 a.m. till 1:00 p.m. due to technical reason there will no be electricity at representative office in Balta city.

We apologize for the temporary inconveniences. 

Dear clients!

October 6 Delivery Company has introduced «Automatic parcel terminal delivery» service joint with Privat bank partner.

From now, all clients of logistic operator have possibility to receive documents and dispatches not only at warehouses, but also at automatic parcel terminals in bank depatments, which quantity are more than 1400 items in the 490 cities.

«Automatic parcel terminal delivery» service advantages are accessibility and simplicity in use and there is no necessity to wait in queues. You can order the dispatch delivery at the closer automatic parcel terminal and pick up it in next 72 hours.

Do this requires:

1. Consignor points the bank department address
2. Consignee should receive  sms message about cargo arrival to automatic parcel terminal
3. Consignee should authorize in Privat bank  terminal by use of bank card or telephone number
4. Consignee could to pick up dispatch from the automatic parcel terminal’s opened box

Client could to pay for «Аutomatic parcel terminal delivery» by use of Privatbank terminal by cash or by use of bankcard.  There is also possibility to use payment service “Collect on delivery payment to the card account" through User Area on the website.

New service «Automatic parcel terminal delivery» confirms that Delivery Company tries to be closer to its clients!

Click the link to get details